Return & Refund Policy

Effective Date: January 1, 2020 – Amended April 15, 2025.

All fine art prints sold on Duendes-Lair.com are custom-made to order and fulfilled by our professional print partner, theprintspace, a UK-based print lab trusted by artists and galleries worldwide.

Returns

Due to the custom nature of each print, we do not accept returns or exchanges for change of mind or customer errors in file submission, including:

  • Low-resolution or pixelated images

  • Incorrect color profiles

  • Inaccurate dimensions or file sizing

Please ensure all files and selections are correct before submitting your order.

Replacements & Refunds

If your print arrives damaged, contains a manufacturing defect, or does not match the specifications provided in your order (within reasonable industry tolerances), we will:

  • Reprint the artwork at no cost
    OR

  • Issue a full refund, including shipping

To be eligible, you must:

  • Contact us within 7 days of receiving the order

  • Provide clear photographic evidence of the issue

  • Return the damaged item (if requested)

Exclusions

We cannot offer refunds or replacements if:

  • The issue results from user-submitted file errors (e.g., pixelation, poor color calibration)

  • The product has been altered, stored, or handled improperly

  • The print has minor variations due to standard production tolerances

Final Note

All warranty and print quality assurances follow theprintspace’s official production terms. For more information, visit theprintspace.com/terms.

For support or to initiate a claim, please contact:
support@duendes-lair.com